Shipping policy

Website: kpspoint.com/contact

Shipping & Delivery Policy

Last Updated: August 30, 2026

Welcome to kpspoint.com. We are committed to delivering your orders accurately, in good condition, and on time. This Shipping Policy explains the dispatch process, estimated timelines, delivery charges, and tracking procedures for orders placed on our website.

1. Order Processing Time

Processing & Dispatch: All orders are processed and dispatched from Kerala, India within 1 to 2 business days (Monday through Saturday, excluding public holidays).
Cut-Off Time: Orders placed before 2:00 PM IST are queued for same-day or next-day processing. Orders placed on Sundays or public holidays will be processed on the next operating business day.
You will receive a confirmation email and SMS/WhatsApp alert once your order has been successfully placed.

2. Delivery Locations & Estimated Timelines

We deliver to serviceable PIN codes across India through reputed courier partners (such as Delhivery, DTDC, Blue Dart, and India Post).

Destination Region	Estimated Delivery Time (Post Dispatch)
Within Kerala	1 – 3 business days
South India (Metros & Major Cities)	2 – 4 business days
Rest of India (Tier 1 & Tier 2 Cities)	4 – 6 business days
Remote Areas & North-East / J&K	6 – 9 business days

Note: Delivery times are estimates and may vary slightly due to external conditions such as weather disruptions, public holidays, regional restrictions, or courier operational delays.

3. Shipping Charges

Standard Shipping: Shipping fees, if applicable, are calculated based on parcel weight, package dimensions, and delivery location at checkout before final payment.
Free Shipping: Free shipping applies to orders above specified cart value thresholds (displayed directly on the website during checkout or promotional campaigns).
Any additional service charges (e.g., Cash on Delivery convenience fees) will be stated clearly prior to payment.

4. Order Tracking

Once your shipment is handed over to the courier partner, an automated notification containing your Air Waybill (AWB) / Tracking Number and a tracking link will be sent to your registered email and WhatsApp number.
You can track the status of your parcel directly on our courier partner's portal using the provided tracking code.

5. Delivery Attempts & Failed Deliveries

Courier partners typically attempt delivery up to 3 times at the designated delivery address before marking the parcel for Return to Origin (RTO).
Please ensure your delivery address, landmark, PIN code, and contact number are accurate.
In the event of an unsuccessful delivery due to incorrect customer details or non-availability, re-shipping charges may apply for dispatching the shipment again.

6. Damaged, Tampered, or Missing Items

If the outer packaging appears visibly tampered with or damaged upon arrival, please refuse the parcel from the delivery personnel and note the reason on the delivery slip.
For items damaged in transit or missing items inside the package, contact our support team within 48 hours of delivery with unboxing photos/video and your order ID.