Shipping policy

Here is a ready-to-use, professional Shipping Policy template tailored for a US-focused dropshipping store like kpspoint.com.

It accounts for supplier handling times and typical US delivery windows, which helps manage customer expectations and prevents premature refund requests.

Shipping Policy

At kpspoint.com, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below to understand processing times, delivery windows, and tracking procedures.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and US public holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a secondary notification with your tracking information.

Note: During high-volume periods (such as Q4 or major holiday sales), processing times may take up to 3–8 business days.

2. Shipping Rates & Estimated Delivery Times

We offer Standard Shipping across the United States. Delivery timeframes consist of two parts: Processing Time + Carrier Transit Time.

Shipping Option	Estimated Transit Time	Cost
Standard US Shipping	5 – 10 Business Days	Free / $4.99 (Adjust based on your store pricing)
Express US Shipping (If applicable)	3 – 5 Business Days	$9.99 (Adjust as needed)

Please note that external factors like weather disruptions, carrier delays, or customs checks may occasionally extend delivery times beyond our control.

3. Order Tracking

Once your order ships, you will receive an automated email containing a tracking link and tracking number.
You can track your order status directly on our [Track Order Page link] or via the carrier’s official tracking tool (e.g., USPS, UPS, FedEx).
Please allow 24 to 48 hours for tracking details to update in the carrier's system.

4. Multiple Packages (Split Shipments)

Because we work with multiple fulfillment partners to bring you the best products, items in the same order may occasionally be shipped in separate packages. If your order is split, you will receive individual tracking numbers for each shipment at no additional cost.

5. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.
If you realize you entered an incorrect address, please contact us immediately at support@kpspoint.com.
Once an order has entered processing or has shipped, we are unable to modify the destination address.

6. Lost, Stolen, or Delayed Packages

kpspoint.com is not responsible for packages marked as "Delivered" by the carrier that are subsequently lost or stolen.
If your tracking status shows "Delivered" but you haven't received your package, please check with family members, neighbors, or your local post office first.
If your package has not arrived within 20 business days of placing your order, please contact our support team, and we will open an inquiry with the carrier to resolve the issue.